Back to AF PDG Chapter 10 - Leadership
50. Leaders coach subordinates the same way athletic coaches improve their teams:
A. by identifying weaknesses
B. by setting goals and developing and implementing plans of action
C. by providing oversight and motivation throughout the process
*D. all of these answers
10.30.
51. The characteristics of effective counseling are:
*A. Purpose, Flexibility, Respect, Communication, and Support
B. Integrity, Service, and Excellence in all we do
C. Identification, Shared Responsibility, Correction, and Follow up
D. Identification, Blame, Documentation, and Follow up
10.30.
52. Air Force leaders must demonstrate certain qualities to be effective counselors. These qualities include
A. earned authority, appropriate rank, and graduation from the NCOA or higher
*B. respect for subordinates, self-awareness, cultural awareness, empathy, and credibility
C. earned authority, certification as a qualified counselor, and impeccable documentation
D. confidence, knowledge of regulations, and an unyielding adherence to Air Force standards
10.31.
53. To be an effective counselor, the leader must demonstrate respect for subordinates, self-awareness, cultural awareness, empathy, and credibility. Respect for subordinates means
*A. allowing them to take responsibility for their own ideas and actions
B. being fully aware of your own values, needs, and biases prior to counseling subordinates
C. understanding and being sensitive to the feelings, thoughts, and experiences of another person
D. understanding different cultural backgrounds and how these factors may influence values, perspectives, and actions
10.31.1.
54. To be an effective counselor, the leader must demonstrate respect for subordinates, self-awareness, cultural awareness, empathy, and credibility. Self-awareness means
A. being aware of your position in the organization and how the counselee will perceive your actions in that role
B. being fully aware of the counselee's values and cultural biases prior to counseling subordinates
*C. being fully aware of your own values, needs, and biases prior to counseling subordinates
D. being aware of the parameters of the situation and the limitations dictated by Air Force Instruction
10.31.2.
55. The leader must demonstrate certain qualities to be an effective counselor: respect for subordinates, self-awareness, cultural awareness, empathy, and credibility. Cultural awareness means
A. being fully aware of your own values, needs, and biases prior to counseling subordinates
B. understanding and being sensitive to the feelings, thoughts, and experiences of another person
C. understanding the need to have an attorney present during counseling sessions
*D. being aware of different cultural backgrounds and how these factors may influence values, perspectives, and actions
10.31.3.
56. The leader must demonstrate certain qualities to be an effective counselor: respect for subordinates, self-awareness, cultural awareness, empathy, and credibility. Empathy means
*A. understanding and being sensitive to the feelings, thoughts, and experiences of another person
B. being fully aware of your own values, needs, and biases prior to counseling subordinates
C. delivering a fair verdict despite your own feelings or misgivings
D. being aware of different cultural backgrounds and how they influence values, perspectives, and actions
10.31.4.
57. The leader must demonstrate certain qualities to be an effective counselor: respect for subordinates, self-awareness, cultural awareness, empathy, and credibility. Credibility means
A. understanding and being sensitive to the feelings, thoughts, and experiences of another person
*B. being honest and consistent in their statements and actions
C. being aware of different cultural backgrounds and how they influence values, perspectives, and actions
D. being fully aware of your own values, needs, and biases prior to counseling subordinates
10.31.5.
58. The techniques needed to provide effective counseling vary from person to person and session to session. However, general skills needed in almost every situation include
A. confidence, "the command voice", and uncompromising standards
B. agreement, disagreement, and confusion
*C. active listening, responding, and questioning
D. empathy, self-awareness, and integrity
10.32.
59. The techniques needed to provide effective counseling vary from person to person and session to session. However, general skills needed in almost every situation include active listening, responding, and questioning. Active listening
*A. communicates verbally and nonverbally that you have received the subordinate’s message
B. communicates understanding and clarifies and confirms what has been said
C. is asking questions to obtain information or to get the subordinate to think about a particular situation
D. is documenting facts as they are uncovered
10.32.1.
60. The general skills needed in almost every counseling situation include active listening, responding, and questioning. Responding
*A. communicates understanding and clarifies and confirms what has been said
B. communicates verbally and nonverbally that you have received the subordinate’s message
C. asks questions to obtain information or to get the subordinate to think about a particular situation
D. documents facts as they are encountered
10.32.2.
61. The general skills needed in almost every counseling situation include active listening, responding, and questioning. Questioning is
A. communicating understanding and clarifies and confirms what has been said
B. communicating verbally and nonverbally that you have received the subordinate’s message
C. challenging established beliefs, assumptions, perceptions, and dogma
*D. asking questions to obtain information or to get the subordinate to think about a particular situation
10.32.3.
62. The two major categories of developmental counseling are
*A. event-oriented counseling and performance and professional growth counseling
B. career counseling and non-judicial punitive counseling
C. non-judicial punitive counseling and event-oriented counseling
D. developmental counseling and commander-directed counseling
10.33.
63. The two major categories of developmental counseling are event-oriented counseling and performance and professional growth counseling. Event-oriented counseling involves
A. a routine review of duty performance and setting standards for the next period
B. preparing Airmen for career advancement by reviewing performance and setting goals
*C. a specific event or situation
D. focusing the session on the subordinate’s strengths, areas needing improvement, and future potential
10.33.1.
64. The two major categories of developmental counseling are event-oriented counseling and performance and professional growth counseling. Event-oriented counseling includes
A. counseling for specific instances
B. crisis counseling
C. referral counseling
*D. all of these
10.33.1.
65. Event-oriented counseling may __________ events such as going to a promotion board or attending school or _________ events such as noteworthy duty performance, a problem with performance or mission accomplishment, or a personal problem.
*A. precede, follow
B. follow, precede
C. substitute for, document
D. substitute for, follow
10.33.1.
66. Different people and different situations require different counseling approaches. Three approaches to counseling include:
A. event-oriented, performance, and professional growth
*B. nondirective, directive, and combined
C. voluntary, involuntary, and commander-directed
D. preceding, following, and combined
10.34.
67. The three approaches to counseling include nondirective, directive, and combined. The major difference between the approaches is
A. the extent to which the counselor is willing to participate in the solution
B. when they are applied: before, during, or after the fact
*C. the degree to which the subordinate participates and interacts during a counseling session
D. the level of authority held by the counselor and the subsequent limits on non-judicial punishment
10.34.
68. The three approaches to counseling include nondirective, directive, and combined. The nondirective approach
*A. is preferred for most counseling sessions and avoids providing solutions or rendering opinions
B. works best to correct simple problems, make on-the-spot corrections, and correct aspects of duty performance
C. is when the counselor does most of the talking and tells the subordinate what to do and when to do it
D. is appropriate when a subordinate is immature, insecure, or needs guidance and has limited problem-solving skills
10.34.1.
69. The three approaches to counseling include nondirective, directive, and combined. The directive approach
A. works best to correct simple problems, make on-the-spot corrections, and correct aspects of duty performance
B. is when the counselor does most of the talking and tells the subordinate what to do and when to do it
C. is appropriate when a subordinate is immature, insecure, and has limited problem-solving skills
*D. all of these
10.34.2.
70. The three approaches to counseling include nondirective, directive, and combined. The combined approach
A. is preferred for most counseling sessions and avoids providing solutions or rendering opinions
*B. uses techniques from both the directive and nondirective approaches, adjusting them to the subordinate
C. works best to correct simple problems, make on-the-spot corrections, and correct aspects of duty performance
D. is appropriate when a subordinate is immature, insecure, and has limited problem-solving skills
10.34.3.
71. The four stages of the counseling process are:
A. prepare for counseling, conduct the counseling session, decision making, and followup
B. schedule counseling, prepare for counseling, conduct the counseling session, and document results
*C. identify the need for counseling, prepare for counseling, conduct the counseling session, and followup
D. schedule counseling, conduct the counseling session, decision making, and document results
10.35.
72. The four stages of the counseling process are: identify the need for counseling, prepare for counseling, conduct the counseling session, and followup. When preparing for counseling, the counselor should
A. select a suitable place with minimal interruptions and free from distractions
B. notify the subordinate well in advance of the reason for and time of the counseling
C. plan the counseling approach using a strategy that suits the subordinate and situation
*D. all of these answers
10.35.2.
73. The counselor should be flexible when conducting a counseling session. Even when not prepared for formal counseling, the four basic components of a counseling session should be addressed:
A. identify the need for counseling, prepare for counseling, conduct the counseling session, and followup
B. welcome the counselee, review life experiences, hug, and transfer to job control
*C. open the counseling Session, discuss the issues, develop a plan of action, record and close the session
D. review training record, identify failures, review UCMJ options, document session
10.35.3.
74. The counseling process does not end with the counseling session. Followup continues through implementation of the plan of action and evaluation of results. Appropriate measures after counseling include
A. followup counseling and making referrals
B. informing the chain of command
C. taking corrective measures
*D. all of these answers
10.35.4.
75. On the topic of Leveraging Diversity, the first step in leading a diverse organization is
*A. to form common ground or a shared set of assumptions within which we communicate
B. ignore differences in cultural backgrounds or beliefs and demand adherence to standards
C. focus more on the things that make us different: culture, age, race, or nationality
D. to get everyone in the same uniform because we live in a world of carbon-copy people
10.36.2.
76. Leadership style is
A. the way a leader or manager coaches or works with someone
B. how a leader or manager behaves over time when trying to influence the performance of others
C. the role the counselee assumes during nondirective counseling
*D. both A and B
10.37.1.
77. Situational leadership requires three skills:
A. identifying a need, leveraging diversity, and making referrals
*B. diagnosis, flexibility, and partnering
C. directive, nondirective, and combined
D. behavior, personal characteristics, and organizational situation
10.37.2.
78. Situational leadership requires three skills: diagnosis, flexibility, and partnering. Diagnosis means
*A. the leader must learn to diagnose others’ needs
B. the leader uses a variety of leadership styles
C. the leader comes to an agreement with followers on the appropriate leadership style
D. the leader provides feedback only as required by the EPR
10.37.2.
79. Situational leadership requires three skills: diagnosis, flexibility, and partnering. Flexibility means
A. the leader must learn to diagnose others’ needs
*B. the leader uses a variety of leadership styles
C. the leader comes to an agreement with followers on the appropriate leadership style
D. the leader provides feedback only as required by the EPR
10.37.2.
80. Situational leadership requires three skills: diagnosis, flexibility, and partnering. Partnering means
A. the leader must learn to diagnose others’ needs
B. the leader uses a variety of leadership styles
*C. the leader comes to an agreement with followers on the appropriate leadership style
D. the leader provides feedback only as required by the EPR
10.37.2.
81. Situational leadership requires three skills: diagnosis, flexibility, and partnering. A leader is flexible and able to use four different leadership styles:
*A. directing, coaching, supporting, and delegating
B. subordinate, coworker, supervisor, and superior
C. authoritarian, humanitarian, temporary, and permanent
D. expeditionary Airman, supervisor of Airmen, military professional, and supervisory communicator
10.37.2.
82. A leader is flexible and is able to use four different leadership styles: directing, coaching, supporting, and delegating. The four styles consist of different combinations of two basic leadership behaviors a leader can use when trying to influence others:
A. Suggestive and Imperative
B. Cooperative and Authoritarian
*C. Directive Behavior and Supporting Behavior
D. Participative and Directional
10.37.2.1.
83. The four different leadership styles of directing, coaching, supporting, and delegating, consist of different combinations of two basic leadership behaviors: Directive Behavior and Supporting Behavior. Four words that define directive behavior are
A. praise, listen, ask, explain, and facilitate
*B. structure, organize, teach, and supervise
C. emulate, imitate, learn, and follow
D. look, listen, learn, and progress
10.37.2.1.1.
84. The four different leadership styles of directing, coaching, supporting, and delegating, consist of different combinations of two basic leadership behaviors: Directive Behavior and Supporting Behavior. Words that describe supportive behavior include
*A. praise, listen, ask, explain, and facilitate
B. structure, organize, teach, and supervise
C. review, test, retest, and retrain
D. define, counsel, retrain, and reclassify
10.37.2.1.2.
85. Which of the four basic leadership styles is best?
A. Telling
B. Coaching
C. Participating
*D. no single leadership style is better than another
10.37.2.2.
86. The four basic leadership styles are (1) Telling, (2) Coaching, (3) Participating, and (4) Delegating. Which of the following describes Telling?
*A. The leader provides specific direction and closely monitors task accomplishment
B. The leader continues to direct and closely monitor task accomplishment but also explains decisions, solicits suggestions, and supports progress
C. The leader facilitates and supports people’s efforts toward accomplishing tasks and shares responsibility for decisionmaking with them
D. The leader turns over responsibility for decision-making and problem solving to the people
10.37.2.2.1.
87. The four basic leadership styles are (1) Telling, (2) Coaching, (3) Participating, and (4) Delegating. Which of the following describes Coaching?
A. The leader provides specific direction and closely monitors task accomplishment
*B. The leader continues to direct and closely monitor task accomplishment but also explains decisions, solicits suggestions, and supports progress
C. The leader facilitates and supports people’s efforts toward accomplishing tasks and shares responsibility for decision making with them
D. The leader turns over responsibility for decision-making and problem solving to the people
10.37.2.2.2.
88. The four basic leadership styles are (1) Telling, (2) Coaching, (3) Participating, and (4) Delegating. Which of the following describes Participating?
A. The leader provides specific direction and closely monitors task accomplishment
B. The leader continues to direct and closely monitor task accomplishment but also explains decisions, solicits suggestions, and supports progress
*C. The leader facilitates and supports people’s efforts toward accomplishing tasks and shares responsibility for decision making with them
D. The leader turns over responsibility for decision-making and problem solving to the people
10.37.2.2.3.
89. The four basic leadership styles are (1) Telling, (2) Coaching, (3) Participating, and (4) Delegating. Which of the following describes Delegating?
A. The leader provides specific direction and closely monitors task accomplishment
B. The leader continues to direct and closely monitor task accomplishment but also explains decisions, solicits suggestions, and supports progress
C. The leader facilitates and supports people’s efforts toward accomplishing tasks and shares responsibility for decision making with them
*D. The leader turns over responsibility for decision-making and problem solving to the people
10.37.2.2.4.
90. The expanded situational leadership model in Figure 10.4 shows the relationship of leader behavior or style to subordinate readiness. In practical applications of the model, a leader’s number one error is
*A. incorrectly diagnosing a person who is insecure or apprehensive as being unmotivated
B. recognizing willingness as the combination of confidence, commitment, and motivation
C. avoiding the selection of a leadership style by assuming what the followers should know
D. understanding that ability is the knowledge, experience, and demonstrated skill that the follower brings to the task
10.37.3.