Back to Chapter 14 - Communicating in Today's Air Force
1. Communication is the process of sharing ideas, information, and messages with others. In the Air Force, most communication involves
*A. speaking and writing
B. e-mail and official memorandums
C. e-mail and writing
D. speaking and listening
14.1.1.
2. Communication is the process of sharing ideas, information, and messages with others. In the Air Force, most communication involves speaking and writing, but all communication can be broken into three parts:
A. the introduction, the body, and the conclusion
*B. sender, message, and audience
C. intention, effect, and feedback
D. the sender, the recipient, and response
14.1.1.
3. For communication to be successful, the audience must not only get the message, but the audience must
*A. interpret the message in the way the sender intended
B. interpret its meaning the way the receiver intends
C. receive the message but not understand its meaning
D. all of these answers
14.1.1.
4. Everyone must understand how to communicate successfully, and what causes communication failure. Most mistakes are tied to forgetting one of the five core communication principles. The five principles are
A. foresight, opportunity, communicate, universal, and strategy
B. facilitate, obligation, choose, unconscious, and scaffolding
*C. focused, organized, clear, understanding, and supported
D. forge, order, concise, utility, and satisfaction
14.2.
5. Everyone must understand how to communicate successfully, and what causes communication failure. Most mistakes are tied to forgetting one of the five core communication principles. The acronym that represents the five principles is
A. BASIC
B. CLEAR
C. WRITE
*D. FOCUS
14.2.
6. Most communication failures are tied to forgetting one of the five core communication principles. The five principles are focused, organized, clear, understanding, and supported. Focused means
*A. a clear idea of the intended audience and objective, locks on target, and stays on track
B. material is presented in a logical, systematic manner
C. understand how to spell and pronounce words and assemble and punctuate sentences
D. understand the audience's current knowledge, views, and level of interest in the topic
14.3.
7. The five principles of successful communication are Focused, Organized, Clear, Understanding, and Supported. Organized means
A. a clear idea of the intended audience and objective, locks on target, and stays on track
*B. the material is presented in a logical, systematic manner
C. understand how to spell and pronounce words and assemble and punctuate sentences
D. understand the audience's current knowledge, views, and level of interest in the topic
14.4.
8. The five principles of successful communication are Focused, Organized, Clear, Understanding, and Supported. "Clear" means
A. the material is presented in a logical, systematic manner
B. understand the audience's current knowledge, views, and interest level in the topic
C. a clear idea of the intended audience and objective, locks on target, and stays on track
*D. spell and pronounce words and assemble and punctuate sentences correctly; get to the point
14.5.
9. The five principles of successful communication are Focused, Organized, Clear, Understanding, and Supported. "Understanding" means
A. the material is presented in a logical, systematic manner
B. spell and pronounce words and punctuate sentences correctly; get to the point
*C. to understand the audience's current knowledge, views, and interest level in the topic
D. a clear idea of the intended audience and objective, locks on target, and stays on track
14.6.
10. The five principles of successful communication are Focused, Organized, Clear, Understanding, and Supported. "Supported" means
A. the material is presented in a logical, systematic manner
*B. to use logic and support to make your point and build credibility
C. spell and pronounce words and punctuate sentences correctly; get to the point
D. to understand the audience's current knowledge, views, and level of interest in the topic
14.7.
11. In addition to the five principles of successful communication, the PDG lists seven steps to effective communication: Analyze purpose and audience, Research your topic, Support your ideas, Organize and outline and
A. Persuade, Inform, and Support
*B. Draft, Edit, and Fight for Feedback
C. Focus, Organize, and Deliver
D. Write, Revise, and Review
14.8.
12. The PDG lists seven steps to effective communication: Analyze Purpose and Audience, Research the Topic, Support your Ideas, Organize and Outline, Draft, Edit, and Fight for Feedback. The first four steps
A. are required; the rest are optional
*B. lay the groundwork for the drafting process
C. are optional for effective written communications
D. produce a product appropriate only for official communications
14.8.
13. The seven steps to effective communication are: Analyze Purpose and Audience, Research the Topic, Support your Ideas, Organize and Outline, Draft, Edit, and Fight for Feedback. The first step, Analyze purpose and audience, means
A. to use information discovered during research to support key points
*B. to determine who the audience is and the purpose of the communication
C. to research the topic to uncover information that will support your communication goals
D. to select a pattern that presents ideas systematically and logically from start to finish
14.9.
14. The purpose of most Air Force writing or speaking is either to
*A. direct, inform, persuade, or inspire
B. order, expand, elaborate, or motivate
C. direct, explain, request, or memorialize
D. order, inform, request, or document
14.9.1.
15. The purpose of most Air Force writing or speaking is to direct, inform, persuade, or inspire. Which purpose describes the need to pass on clear, concise directions describing actions you expect to be carried out by your audience?
A. inspire
*B. direct
C. inform
D. persuade
14.9.1.
16. The purpose of most Air Force writing or speaking is to direct, inform, persuade, or inspire. Which purpose is the need to pass on accurate and adequate information tailored to the education and skill levels of the audience?
A. inspire
B. direct
*C. inform
D. persuade
14.9.1.
17. The purpose of most Air Force writing or speaking is to direct, inform, persuade, or inspire. Which purpose is trying to sell your audience on a new idea, new policy, new product, or change in operations?
A. inspire
B. direct
C. inform
*D. persuade
14.9.1.
18. The purpose of most Air Force writing or speaking is to direct, inform, persuade, or inspire. Which of these purposes places emphasis on delivery, a thorough knowledge of your topic and likewise your audience?
*A. inspire
B. direct
C. inform
D. persuade
14.9.1.
19. One way to make sure you are clear on your objective is to write a purpose statement. This statement is
A. one paragraph of unimpeded brainstorming of abstract ideas
B. a "talking paper" summary of your topic in bullet statement format
C. a single paragraph that describes the education and skill level of the audience
*D. one sentence that captures the essence of what you are trying to do; your “bottom line”
14.9.2.
20. The first of seven steps to effective communication is Analyze Purpose and Audience. The PDG describes four subcategories of audience:
A. peers, superiors, male, and female
B. friendly, hostile, receptive, and ambivalent
C. leaders, followers, bystanders, and third party
*D. primary receiver, secondary receiver, key decision makers, and gatekeepers
14.9.5.
21. The PDG describes four subcategories of audience: primary receiver, secondary receiver, key decision makers, and gatekeepers. The primary receiver
*A. is the person you directly communicate with, either verbally or in writing
B. are people you indirectly communicate with through the primary receivers
C. is the most powerful members of the audience; the ones who make the decisions
D. are people who review communication before it reaches the intended audience
14.9.5.1.
22. The PDG describes four subcategories of audience: primary receiver, secondary receiver, key decision makers, and gatekeepers. The secondary receiver
A. is the person you directly communicate with, either verbally or in writing
*B. is people you indirectly communicate with through the primary receivers
C. is the most powerful members of the audience; the ones who make the decisions
D. are people who review communication before it reaches the intended audience
14.9.5.2.
23. The PDG describes four subcategories of audience: primary receiver, secondary receiver, key decision makers, and gatekeepers. The key decision makers
A. is the person you directly communicate with, either verbally or in writing
B. are people you indirectly communicate with through the primary receivers
*C. are the most powerful members of the audience; the ones who make the decisions
D. are people who review communication before it reaches the intended audience
14.9.5.3.
24. The PDG describes four subcategories of audience: primary receiver, secondary receiver, key decision makers, and gatekeepers. The gatekeepers
A. is the person you directly communicate with, either verbally or in writing
B. are people you indirectly communicate with through the primary receivers
C. are the most powerful members of the audience; the ones who make the decisions
*D. are people who review communication before it reaches the intended audience
14.9.5.4.
25. The PDG lists seven steps to effective communication. The second step, Research your Topic, means to
A. determine who the audience is and the purpose of the communication
B. figure out how to use what you have to meet your communication goals
*C. research your topic to uncover information that will support your communication goals
D. select a pattern that presents ideas systematically and logically from start to finish
14.10.
26. The PDG lists seven steps to effective communication. The third step, Support your Ideas, means to
A. determine who the audience is and the purpose of the communication
*B. figure out how to use what you have to meet your communication goals
C. research the topic to uncover information that will support your communication goals
D. select a pattern that presents ideas systematically and logically from start to finish
14.11.
27. The third step to effective communication is to Support your ideas. Using the comments of recognized authorities to support your claim is known as
A. Definition
*B. Testimony
C. Statistics
D. Fact
14.11.2.
28. The fourth step to effective communication, Organize and Outline, means to
A. use information discovered during research to support key points
B. determine who the audience is and the purpose of the communication
C. research the topic to uncover information that will support your communication goals
*D. select a pattern that presents ideas systematically and logically from start to finish
14.12.
29. The fourth step to effective communication is Organize and Outline. Some of the most common organization patterns are:
A. Alphabetical, Numerical, French, Series, and Organization
B. Direction, Review and Comparison, and Alternative Solutions
C. Participative, Distributed Analysis, Consequential, and Alternative Solutions
*D. Topical, Compare or Contrast, Chronological, Sequential, Spatial or Geographical, Problem and Solution, Reasoning and Logic, and Cause and Effect
14.12.
30. The fourth step to effective communication is Organize and Outline. Which organizational pattern would be used to present groups of ideas, objects, or events by categories?
*A. Topical
B. Compare or Contrast
C. Chronological
D. Sequential
14.12.1.
31. The fourth step to effective communication is Organize and Outline. Which organizational pattern should be used when you need to discuss similarities and differences between topics, concepts, or ideas?
A. Topical
*B. Compare or Contrast
C. Chronological
D. Sequential
14.12.2.
32. The fourth step to effective communication is Organize and Outline. Which organizational pattern is appropriate to discuss events, problems, or processes in the sequence of time in which occurrences take place or should take place?
A. Topical
B. Compare or Contrast
*C. Chronological
D. Sequential
14.12.3.
33. The fourth step to effective communication is Organize and Outline. Which organizational pattern is similar to the chronological pattern and is used to describe a sequence of steps necessary to complete a technical procedure or process?
A. Topical
B. Compare or Contrast
C. Spatial or Geographical
*D. Sequential
14.12.4.
34. The fourth step to effective communication is Organize and Outline. Which organizational pattern is based on a directional strategy —north to south, east to west, clockwise or counterclockwise, bottom to top, above and below?
A. Topical
B. Compare or Contrast
*C. Spatial or Geographical
D. Sequential
14.12.5.
35. The fourth step to effective communication is Organize and Outline. Which organizational pattern is used to identify and describe a problem and one or more possible solutions, or an issue and possible techniques for resolving the issue?
A. Topical
*B. Problem and Solution
C. Spatial or Geographical
D. Sequential
14.12.6.
36. The fourth step to effective communication is Organize and Outline. Which organizational pattern should be used when your mission is to present research that will lead your audience down the path to your point of view?
*A. Reasoning and Logic
B. Problem and Solution
C. Spatial or Geographical
D. Sequential
14.12.7.
37. The fourth step to effective communication is Organize and Outline. Which organizational pattern should be used to show how one or more ideas, actions, or conditions lead to other ideas, actions, or conditions?
A. Reasoning and Logic
B. Problem and Solution
C. Spatial or Geographical
*D. Cause and Effect
14.12.8.
38. The fifth of seven steps to effective communication is Prepare a Draft. A draft
A. is not a finished product
B. does not have to be polished and perfect
C. doesn't require perfect grammar, punctuation, spelling, or word choice
*D. all of these answers
14.13.
39. A draft consists of a three-part structure: introduction, body, and conclusion. Which part captures your audience’s attention, establishes rapport, and announces your purpose?
*A. Introduction
B. Body
C. Conclusion
D. Overview
14.13.1.
40. A draft consists of a three-part structure: introduction, body, and conclusion. A typical introduction has three components:
A. a beginning, a middle, and an end
B. an introduction, a consensus, and a request
C. a salute, a call to action, and a memorializing statement
*D. stage-setting remarks, a purpose statement, and an overview
14.13.1.
41. A draft consists of a three-part structure: introduction, body, and conclusion. Which part is the heart of your message and includes the main ideas about your subject and supporting details under each main idea?
A. Introduction
*B. Body
C. Conclusion
D. Overview
14.13.2.
42. A draft consists of a three-part structure: introduction, body, and conclusion. Which part summarizes the main points discussed in the body and leaves the reader with a sense of closure?
A. Introduction
B. Body
*C. Conclusion
D. Overview
14.13.3.
43. A draft consists of a three-part structure: introduction, body, and conclusion. The introduction and conclusion should balance each other without being
A. lengthy
*B. identical
C. one-sided or biased
D. judgmental
14.13.3.
44. Paragraphs are the primary vehicles for developing ideas. They
A. group related ideas into single units of thought
B. separate one unit of thought from another unit
C. alert readers the writer is shifting to another phase of the subject
*D. all of these answers
14.13.4.1.
45. One way to make sure your paragraphs flow together is by using transitions. Internal transitions are used within a sentence to improve the flow, while external transitions are used
A. to link the introduction to the conclusion
B. to keep your audience's attention from wandering
C. to keep attention focused on the topic and not external distractions
*D. to link separate paragraphs together within the body of the communication
14.13.6.
46. There are three considerations to make when drafting sentences: active voice, smothered verbs, and parallelism. Active voice is
A. repeating the same facts over and over
B. using a consistent pattern when making a list
*C. getting to the point quickly with fewer words
D. relying on general verbs that take extra words to complete their meaning
14.13.7.1.
47. There are three considerations to make when drafting sentences: active voice, smothered verbs, and parallelism. Smothered verbs are
A. repeating the same facts over and over
B. using a consistent pattern when making a list
C. getting to the point quickly with fewer words
*D. relying on general verbs that take extra words to complete their meaning
14.13.7.2.
48. There are three considerations to make when drafting sentences: active voice, smothered verbs, and parallelism. Parallelism is
A. repeating the same facts over and over
*B. using a consistent pattern when making a list
C. getting to the point quickly with fewer words
D. relying on general verbs that take extra words to complete their meaning
14.13.7.3.
49. The five fears that lead to writer’s block are
A. lack of knowledge, confidence, audience, purpose, and reward
B. fear of leadership, responsibility, failure, retaliation, and results
*C. fear of failure, rejection, success, offending, and running out of ideas
D. lack of audience interest, futile purpose, retaliation, insufficient ability, and failure
14.13.8.
50. A way to overcome writer's block is to
A. avoid procrastination
B. focus on page length, word count, or other constraint on the first draft
C. write just the topic sentences for each paragraph
*D. both A and C
14.13.8.
51. One way to make sure you edit efficiently is to read your document at least three times. In the first pass, look at the big picture; in the second pass, look at paragraph construction; and in the third pass, look at
*A. sentences, phrases, and words
B. paragraph numbering and references
C. addressees, date, and standard footers
D. heading, salutation, and signature
14.14.
52. Feedback
A. is both positive and negative
B. is specific rather than general
C. is directed at behavior the author cannot control
*D. both A and B
14.15.