Back to Chapter 14 - Communicating in Today's Air Force
53. The most common formats for preparing official and personal correspondence are
A. the Official Memorandum
B. the Personal Letter
C. the Memorandum for Record (MR)
*D. all of these answers
14.16.
54. Which of the following is the format used to communicate with all DoD agencies and to conduct official business with vendors or contractors outside the government when the personal letter is inappropriate?
*A. Official Memorandum
B. Personal Letter
C. Memorandum for Record
D. AMHS message
14.16.1.
55. The official memorandum must be prepared on what type of paper?
A. printed letterhead or computer-generated letterhead
B. plain bond paper
C. landscape-oriented parchment
*D. both A and B
14.16.1.1.
56. The official memorandum can be written on printed letterhead, computer-generated letterhead, or plain bond paper. Type or print on
A. both sides of the paper, using blue-black ink, and a 10-point font
B. one side of the paper, using black or red ink, and a 12-point font
C. both sides of the paper, using black ink only, and a 10- or 12-point font
*D. one side of the paper, using black or blue-black ink, and a 10- or 12-point font
14.16.1.1.
57. Which of the formats below is used when the communication needs a personal touch, when warmth or sincerity is essential, and when writing to an individual on a private matter for praise, condolence, sponsorship, etc?
A. Official Memorandum
*B. Personal Letter
C. Memorandum for Record
D. E-mail
14.16.2.
58. The Personal Letter format is used when the communication needs a personal touch or when warmth or sincerity is essential. The personal letter should include a salutation element (Dear XXXX) and
A. an obligatory unit motto
*B. a complimentary close element (usually Sincerely)
C. a picture of the sender
D. an attachment listing official credentials
14.16.2.
59. Which of these formats is used to record information that would otherwise not be recorded in writing or to provide a quick synopsis of the purpose of a correspondence?
A. Official Memorandum
B. Personal Letter
*C. Memorandum for Record
D. Staff Summary Sheet
14.16.3.
60. The Memorandum for Record (MR) is an informal document with a set format. It is used to record information that refers to a certain piece of correspondence or to note certain actions. The two methods used most often are the
*A. separate-page MR and the explanatory MR
B. Official Memorandum and the Personal Letter
C. Memorandum for Record and the Personal Letter
D. Memorandum for Record and the Staff Summary Sheet
14.16.3.
61. The separate-page MR and the explanatory MR are two types of Memorandum for Record used most often. Which is appropriate for recording in-house information that would otherwise not be recorded in writing (such as a phone message or the results of a meeting)?
*A. separate-page MR
B. explanatory MR
C. Personal Letter
D. Official Memorandum
14.16.3.1.
62. The separate-page MR and the explanatory MR are two types of Memorandum for Record often used. Which is usually attached to the file copy of correspondence and gives the reader a quick synopsis of the purpose of the correspondence?
A. separate-page MR
*B. explanatory MR
C. Personal Letter
D. Official Memorandum
14.16.3.2.
63. The key to writing an effective bullet statement is: Extract the Facts, Build the Structure, and
A. Polish that result
B. Isolate one specific action
*C. Streamline the final product
D. Use as many abbreviations as possible
14.17.
64. The key to writing effective bullet statements is three phases: (1) Extract the Facts, (2) Build the Structure, and (3) Streamline the final product. Isolating a specific action and tracking down information on how the accomplishment affected the big picture are done during which phase?
A. Build the structure
B. Streamline the final product
*C. Extract the facts
D. all of these answers
14.17.1.
65. There are three phases in writing effective bullet statements: (1) Extract the Facts, (2) Build the Structure, and (3) Streamline the final product. Which phase includes taking information from phase 1 and organizing the information into two components, the accomplishment element and the impact element?
D. Phase 1. Extract the facts
*A. Phase 2. Build the structure
B. Phase 3. Streamline the final product
C. Both Phase 1 and Phase 3
14.17.2.
66. There are three phases in writing effective bullet statements: (1) Extract the Facts, (2) Build the Structure, and (3) Streamline the final product. Which phase includes reviewing and refining the bullet statement to make it accurate, brief, and specific?
A. Phase 1. Extract the facts
B. Phase 2. Build the structure
*C. Phase 3. Streamline the final product
D. Both Phase 1 and Phase 2
14.17.3.
67. During verbal communication, the speaker has control over things that help increase communication such as rate, volume, pitch, pause, pronunciation, and length. The rate of speech is
A. how distinctly someone expresses words
B. the use of pauses to divide and emphasize points
C. the use of notes, higher or lower, in the voice to avoid a monotone speech
*D. how fast someone talks; there is no correct rate of speed for every speech
14.18.1.1.
68. The speaker has control over things that help increase communication such as rate, volume, pitch, pause, pronunciation, and length. Although there is no correct rate of speed for every speech, it should be considered that most people can listen
A. to and comprehend speech at a rate of 1,500 words per minute
B. only half as fast as the normal rate of speech of 60 words a minute
*C. four to five times faster than the normal spoken rate of 120 words a minute
D. four to five times slower than the normal spoken rate of 120 words a minute
14.18.1.1.
69. During verbal communication, the speaker has control over things that help increase communication such as rate, volume, pitch, pause, pronunciation, and length. Pitch is
A. how distinctly someone expresses words
B. the use of pauses to divide and emphasize points
C. how fast someone talks; there is no correct rate of speed
*D. the use of notes, higher or lower, in the voice to avoid monotone speech
14.18.1.3.
70. The speaker controls aspects of speech that help increase communication. The aspect of speech that gives the speaker time to catch his or her breath and the audience time to collect the speaker’s ideas is
A. the pitch
*B. the pause
C. the length
D. the rate
14.18.1.4.
71. The speaker controls aspects of speech that help increase communication. The ability to articulate one's thoughts and express words distinctly is
A. pitch
*B. articulation
C. pronunciation
D. rate
14.18.1.5.
72. The speaker controls aspects of speech that help increase communication. The ability to say or pronounce words correctly is
A. pitch
B. articulation
*C. pronunciation
D. rate
14.18.1.5.
73. Experts tell us that over half of our meaning may be communicated nonverbally through eye contact, body movement, and gestures. Eye contact is considered to be one of the most important factors in nonverbal communication because
A. it lets the listeners know the speaker is interested in them
B. it allows you to receive nonverbal feedback from the audience
C. it enhances the credibility of the speaker
*D. all of these answers
14.18.2.1.
74. Three common delivery formats for public speaking are Impromptu, Prepared (Formally Extemporaneous), and Manuscript. Impromptu speaking is
A. when speakers have the audience do most of the talking
B. a delivery format that requires every word spoken to be absolutely perfect
*C. when speakers have to speak publicly without warning or on a few moments’ notice
D. when people have ample opportunity to prepare and develop a thorough outline and rehearse beforehand
14.18.3.1.
75. Three common delivery formats for public speaking are Impromptu, Prepared (Formally Extemporaneous), and Manuscript. Prepared (Formally Extemporaneous) speaking is
A. when speakers have the audience do most of the talking
B. a delivery format that requires every word spoken to be absolutely perfect
C. when speakers have to speak publicly without warning or on a few moments’ notice
*D. when people have ample opportunity to prepare and develop a thorough outline and rehearse beforehand
14.18.3.2.
76. Three common delivery formats for public speaking are Impromptu, Prepared (Formally Extemporaneous), and Manuscript. Manuscript speaking is
A. when speakers have the audience do most of the talking
*B. a delivery format that requires every word spoken to be absolutely perfect
C. when speakers have to speak publicly without warning or on a few moments’ notice
D. when people have ample opportunity to prepare and develop a thorough outline and rehearse beforehand
14.18.3.3.
77. Three common delivery formats for public speaking are Impromptu, Prepared (Formally Extemporaneous), and Manuscript. The disadvantage of a manuscript briefing is that
A. not all members of the audience listen at the same speed
B. it must be delivered without warning or on a few moments’ notice
C. it is widely considered to be less credible due to the lack of support
*D. speakers lack spontaneity and eye contact and they stand behind the lectern
14.18.3.3.
78. Types of speaking used in the Air Force include the briefing, teaching lecture, and formal speech. What distinguishes the briefing from other types of speaking?
*A. brevity
B. sincerity
C. its purpose is to entertain
D. the audience
14.18.4.1.
79. Types of speaking used in the Air Force include briefing, teaching lecture, and formal speech. Which type of speaking is the method of instruction most often used in the Air Force?
A. tutorial
B. formal speech
C. briefing
*D. teaching lecture
14.18.4.2.
80. The primary purpose of a teaching lecture is to teach students about a given subject. Teaching lectures are either
*A. formal or informal
B. individual or group-based
C. informative or for entertainment
D. to inform, persuade, or entertain
14.18.4.2.
81. Teaching lectures are either formal or informal. Formal lectures are generally one-way with no verbal participation by the students. Informal lectures are
A. group discussions in which the instructor plays no part
B. ad hoc events which normally do not yield any kind of certification
C. usually for larger audiences and do not permit verbal participation by students
*D. usually for smaller audiences and allow for verbal interaction between the instructor and students
14.18.4.2
82. Types of speaking used in the Air Force include the briefing, teaching lecture, and formal speech. What are the three basic purposes a formal speech may have?
A. teach, receive feedback, and review
*B. inform, persuade, or entertain
C. advocate, praise, or support
D. direct, enforce, and refreeze
14.18.4.3.
83. The three basic purposes a formal speech may have are to inform, persuade, or entertain. Which type is a narration concerning a specific topic but does not involve a sustained effort to teach?
*A. informative speech
B. persuasive speech
C. entertaining speech
D. teaching lecture
14.18.4.3.
84. The three basic purposes of a formal speech are to inform, persuade, or entertain. Which type is designed to move an audience to believe in or take action on the topic presented?
A. informative speech
*B. persuasive speech
C. entertaining speech
D. teaching lecture
14.18.4.3.
85. The three basic purposes of a formal speech are to inform, persuade, or entertain. Which type gives enjoyment to the audience and often relies on humor and vivid language to entertain listeners?
A. informative speech
B. persuasive speech
*C. entertaining speech
D. teaching lecture
14.18.4.3.
86. The PDG describes three types of listening: informative listening, critical listening, and
A. institutional listening
B. telepathic listening
*C. empathic listening
D. selective listening
14.19.4.
87. The PDG describes three types of listening: informative listening, critical listening, and empathic listening. When a listener's primary concern is to understand information exactly as transmitted, that is an example of
A. critical listening
B. empathic listening
C. homeopathic listening
*D. informative listening
14.19.4.1.
88. The PDG lists three types of listening: informative listening, critical listening, and empathic listening. The type of listening that is usually thought of as being the sum of informative listening and critical thinking is
*A. critical listening
B. empathic listening
C. selective listening
D. informative listening
14.19.4.2.
89. The three types of listening are: informative listening, critical listening, and empathic listening. The type of listening that is useful when communication is emotional or when the relationship between the speaker and listener is as important as the message is
A. critical listening
*B. empathic listening
C. selective listening
D. informative listening
14.19.4.3.